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- Strategic quality planning
- Juran's Quality Planning and Analysis for Enterprise Quality, Fifth Edition- Chapter 5
- Quality planning and analysis : from product development through use
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Handbook of Total Quality Management pp Cite as. Strategic quality planning SQP is a relatively new term and as is common with new terms, there are a plethora of definitions depending on the perspective from which it is viewed. The perspective presented in this chapter is that of strategic quality planning as an integral part of the overall strategic planning process. The definitions of strategic planning and SQP presented here are meant to reinforce the integrative or the systemic view of management and at the same time, de-emphasize the cubby-hole or stove-pipe view of management. Unable to display preview.
Strategic quality planning
Joseph M. Juran in as a means to manage for quality. The traditional approach to quality at that time was based on quality control , but today, the Trilogy has become the basis for most quality management best practices around the world. This could be a new product, service, process, etc. As operations proceed, it soon becomes evident that delivery of our products is not percent defect free. Because there are hidden failures or periodic failures variation that require rework and redoing.
In the diagram, more than 20 percent of the work must be redone due to failures. This waste is considered chronic—it goes on and on until the organization decides to find its root causes and remove it. We call it the Cost of Poor Quality. The design and development process could not account for all unforeseen obstacles in the design process.
Under conventional responsibility patterns, the operating forces are unable to get rid of the defects or waste. What they can do is to carry out control—to prevent things from getting worse, as shown.
The figure shows a sudden sporadic spike that has raised the failure level to more than 40 percent. This spike resulted from some unplanned event such as a power failure, process breakdown, or human error. As a part of the control process, the operating forces converge on the scene and take action to restore the status quo. This is often called corrective action , troubleshooting, firefighting, and so on.
The end result is to restore the error level back to the planned chronic level of about 20 percent. The chart also shows that in due course the chronic waste was driven down to a level far below the original level. In effect, it was seen that the chronic waste was an opportunity for improvement, and steps were taken to make that improvement. The design process enables innovation to happen by designing products goods, services, or information together with the processes—including controls—to produce the final outputs.
Quality by Design refers to the product or service development processes in organizations. Improvement happens every day, in every organization—even among the poor performers. That is how businesses survive—in the short term. Improvement is an activity in which every organization carries out tasks to make incremental improvements, day after day. Daily improvement is different from breakthrough improvement.
Breakthrough requires special methods and leadership support to attain significant changes and results. By focusing on attaining breakthrough improvement, leaders can create a system to increase the rate of improvement. By attaining just a few vital breakthroughs year after year The Pareto Principle , the organization can outperform its competitors and meet stakeholder needs.
Breakthrough results in significant cost reduction, customer satisfaction enhancement and superior results that will satisfy stakeholders.
The goal is to comply with international standards or regulatory authorities such as ISO The Juran Trilogy has evolved over time in some industries. This evolution has not altered the intent of the trilogy. It only changes the names. The Trilogy continues to be the means to present total quality management to all employees looking to find a way to keep it simple. What is the Juran Trilogy? Quality Planning Quality by Design The design process enables innovation to happen by designing products goods, services, or information together with the processes—including controls—to produce the final outputs.
Quality Improvement Lean Six Sigma Improvement happens every day, in every organization—even among the poor performers. What is Operational Excellence? Operational excellence OpEx is the goal of improved business performance.
It usually means using lean manufacturing…. Read more. It is often assumed that quality control and quality assurance are one and the same thing—however, while both are an….
The Importance of Quality Auditing. What is quality auditing? A quality audit…. View all articles. Lean Six Sigma Yellow Belt. Lean Six Sigma Green Belt. Lean Six Sigma Black Belt. Upgrade to Black Belt.
Lean Expert Program.
Juran's Quality Planning and Analysis for Enterprise Quality, Fifth Edition- Chapter 5
Joseph M. Juran in as a means to manage for quality. The traditional approach to quality at that time was based on quality control , but today, the Trilogy has become the basis for most quality management best practices around the world. This could be a new product, service, process, etc. As operations proceed, it soon becomes evident that delivery of our products is not percent defect free. Because there are hidden failures or periodic failures variation that require rework and redoing. In the diagram, more than 20 percent of the work must be redone due to failures.
Used from. No need to wait for office hours or assignments to be graded to find out where you took a wrong turn. Juran Author , Frank M. Gryna Author 4. At thirty-nine, Tallie Jones is a Hollywood legend.
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4 Quality Planning: Designing Innovative Products and Services 13 Root Cause Analysis to Maintain Performance Dennis J. Monroe. .pdf. Pall, G. A. (). Quality Business Process Management. Prentice-Hall, Inc., Englewood Cliffs, NJ.
Quality planning and analysis : from product development through use
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В нем не было ни картин, ни мягкой мебели, ни фикусов в горшках, ни антикварных часов. Здесь все было подчинено одному требованию - эффективности. Стол, накрытый стеклом, и черный кожаный стул были расположены прямо перед громадным венецианским окном. Три шкафа-картотеки стояли в углу рядом с маленьким столиком с французской кофеваркой. Над Форт-Мидом высоко в небе сияла луна, и серебристый свет падал в окно, лишь подчеркивая спартанскую меблировку. Что же я делаю. - подумал Бринкерхофф.
Беккер кивнул. - Ты же сказала, что не колешься. Девушка засмеялась: - Это же чудо-маркер. Я чуть кожу не содрала, пытаясь его стереть.
Я возьму на себя лабораторию систем безопасности, - сказал Стратмор. - Всю статистику по работе ТРАНСТЕКСТА, все данные о мутациях. Ты займешься Третьим узлом. Сотрешь всю электронную почту Хейла. Все, что относится к его переписке с Танкадо, где упоминается Цифровая крепость.
Перед его глазами появилось сообщение, которое он должен был отправить. ТЕМА СООБЩЕНИЯ: П. КЛУШАР - ЛИКВИДИРОВАН Он улыбнулся. Часть задания заключалась в немедленном уведомлении. Но сообщать имена жертв… с точки зрения человека в очках в металлической оправе, это было признаком особой элегантности стиля.
Проституция в Испании запрещена, а сеньор Ролдан был человеком осторожным. Он уже не один раз обжигался, когда полицейские чиновники выдавали себя за похотливых туристов. Я хотел бы с ней покувыркаться. Ролдан сразу решил, что это подстава.